If you receive incorrect items, please contact our customer service team as soon as possible with your order details. We will arrange for the correct items to be sent to you or provide a refund if necessary.
2. How long will my refund take?
Refunds are generally processed immediately, but it can take 5-10 business days for the funds to appear in the customer’s bank account, depending on the bank or card issuer.
3. How do I return an item?
To return an item, please follow the instructions provided in your order confirmation return email . Ensure the item is in its original packaging and condition.
4. What happens if I’m not in when my order is delivered?
If you’re not home, the delivery driver may leave a note with instructions on how to rearrange delivery or where to collect your package. Alternatively, the package may be left in a safe place if you have provided delivery instructions.
5. There are items missing from my order
If items are missing, please contact our customer service team with your order number and details of the missing items. We will investigate and resolve the issue promptly.
6. Can I make changes to my order?
Changes can be made to your order before it is dispatched. Contact our customer service team as soon as possible to make any adjustments.
7. When is payment processed for my order?
Payment is processed at the time of purchase. You will receive an order confirmation email once the payment has been successfully completed.
8. What will my order be packaged in?
Orders are packaged in eco-friendly materials, including recyclable and biodegradable options, to ensure minimal environmental impact.
9. I’m having trouble placing an order
If you encounter issues while placing an order, please contact our customer service team for assistance. They can help resolve technical problems or answer any questions you may have.
10. How to get a refund if I’ve changed my mind?
If you change your mind, you can return the item within the return period specified in our return policy. Contact customer service to initiate the return process and receive a refund.
11. How to return products without a proof of purchase?
Returns without a proof of purchase are subject to our discretion. Contact customer service with details of your purchase, and we will try to assist you.
12. How to return faulty products?
To return faulty products, contact our customer service team with your order details and a description of the fault. We will arrange for a replacement or refund.
13. What happens when you receive a refund?
When a refund is issued, you will receive a confirmation email. The funds will be credited back to your original payment method within 5-10 business days.
14. How can I cancel my order?
To cancel your order, contact our customer service team as soon as possible. If the order has not been dispatched, we will cancel it and issue a refund.
15. How can I check if you deliver to my area?
Enter your postcode on the delivery information page of our website to check if we deliver to your area.
